marlyse.comme, myself and my life
Tuesday, November 21, 2006
Enough is enough
Good software, no support :
Reed my todays critique on VersionTracker on the software The Body Journal after I got tired not succeeding when trying to get in communication with a living being at the company:
The Body Journal
record, save, & share your health information
Version: 1.5Company seems to be dead.
Feedback Type: Review
Contributed by: mStudios_dotmac Tuesday, November 21 2006 @ 01:32 PM PSTProduct Platform: MacOSX
Used Product For: 1-6 months
Recommend Product: NOVery promising application and approach and a good idea. But as of this writing I have to consider the company to be dead.
a) 4 emails within 3 weeks and not gotten 1 response. I’ve emailed to different email addresses provided on their website and also used their own form.
b) impossible to subscribe to their forum, in 3 different browsers (Safari, IE and Firefox) on 2 different systems (Mac and PC) it all errors out with an authentication problem and ends with a semi-registration (the user name after that shows as a member of the list but you can not login) - looking at their member list, they have a ton of people running into the same problem like I did, since months there are registrations but absolutely no posts from new members and no posts from the company either - the ONLY recent posting is from somebody who titles themselfs as PORN etc. and links to a porn site (obviously they registered before the meltdown of the forum).
c) called their tech support number and a machine answers and then when you try to get to support or sales or anything it’s “sorry, nobody here” and you are back at the beginning. I was able to leave a phone message under one of the director’s names, but also never heard back.
So, obviously this software has no future. It’s a pity. As stated before, good idea. What is horrible though that the facade of the company continues and if you pay the price you buy into a black hole.
I do believe at this point that the company has folded, but even then SOMEBODY should have the decency to respond and let a customer (who BOUGHT the software) know what is going on.
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The Body Journal, software
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Thanks for this blog. I have run into the same problem and can’t get any information. The front part of their website is still running but anything “further back” is inaccessible; all of the help, manuals, and even the registration pages.
I downloaded the demo version and have loaded large amounts of data from my son’s blood-glucose meter as well as adding in personal details. It tells me that I have twenty-something days left. What happens when the time trial expires? Does it lock you out? Can you extract the data afterwards or do you need to print reports before it expires?
Have you found any similar software that works on the Mac? I’m particularly looking for something that imports data from the OneTouch BM meters.
Thank you for a helpful blog
Comment by Andy Maybury — Thursday, February 15, 2007 #
Hi Andy - I have talked with the original programmer of The Body Journal (they are not involved in any shape, form or matter with the business selling the software) and it seems that the company is truly pretty much out of business, which is really a pity. From my viewpoint, you CAN buy the software (e.g. via Amazon) and then register it to be out of demo mode (that is what I have done), but never expect an upgrade or improvement or that their website will come back up (except maybe they sell the company to somebody who has money?). Also, there is the card and online access to your info which they sell as a renewable 1 year deal (comes for 1 year as part of the software package), I haven’t tried that and actually don’t even know if that works now or not (was going to save it for when I felt I needed it online accessible). Bujying the software will get you out of demo mode, I do not know if you can extract the data from demo mode, so if you don’t want to shell out the money, you will need to checkout the options when the software is running, possibly that you only can print the data (I know the full version has means of exporting some text data). That is the best I can tell you, I do not know of any other software which even closely does something the like. Good luck!
Comment by marlyse — Thursday, February 15, 2007 #
I’ve had some contact with the company’s director and it seems that they still support the software but have had difficulty selling to end users and are changing their marketing strategy. The online access to files has been discontinued.
Andy
Comment by Andy Maybury — Monday, February 26, 2007 #
Thank you so VERY much for this info Andy. I’m wondering what exactly is meant by “the online access to files” - does this mean this 1 year card I’ve bought will not work, do you know?
Comment by marlyse — Monday, February 26, 2007 #
As glad as I am to hear they are continuing their software, I am at this point pretty upset that I paid a 1 year subscription to use their online service but now I can not use it, it’s just not there. With other words, they sold me something they didn’t deliver. Not good. NOT OKAY. And how do they want to support their software if one can not reach them and they STILL promote their software as a tool for online data storage! At this point, after so many months of not delivering and cut communication, they at least should show the decency to take this FALSE ADVERTISEMENT off their site… and I think the only way they can make again good with me is to give me free updates, at least for the next 5 versions of it!
Comment by marlyse — Tuesday, March 6, 2007 #