Comments on: Enough is enough

By: marlyse

marlyse — Tue, 06 Mar 2007 15:32:08 +0000

As glad as I am to hear they are continuing their software, I am at this point pretty upset that I paid a 1 year subscription to use their online service but now I can not use it, it’s just not there. With other words, they sold me something they didn’t deliver. Not good. NOT OKAY. And how do they want to support their software if one can not reach them and they STILL promote their software as a tool for online data storage! At this point, after so many months of not delivering and cut communication, they at least should show the decency to take this FALSE ADVERTISEMENT off their site… and I think the only way they can make again good with me is to give me free updates, at least for the next 5 versions of it!

By: marlyse

marlyse — Mon, 26 Feb 2007 20:18:33 +0000

Thank you so VERY much for this info Andy. I’m wondering what exactly is meant by “the online access to files” – does this mean this 1 year card I’ve bought will not work, do you know?

By: Andy Maybury

Andy Maybury — Mon, 26 Feb 2007 16:58:53 +0000

I’ve had some contact with the company’s director and it seems that they still support the software but have had difficulty selling to end users and are changing their marketing strategy. The online access to files has been discontinued.

Andy

By: marlyse

marlyse — Thu, 15 Feb 2007 17:12:54 +0000

Hi Andy – I have talked with the original programmer of The Body Journal (they are not involved in any shape, form or matter with the business selling the software) and it seems that the company is truly pretty much out of business, which is really a pity. From my viewpoint, you CAN buy the software (e.g. via Amazon) and then register it to be out of demo mode (that is what I have done), but never expect an upgrade or improvement or that their website will come back up (except maybe they sell the company to somebody who has money?). Also, there is the card and online access to your info which they sell as a renewable 1 year deal (comes for 1 year as part of the software package), I haven’t tried that and actually don’t even know if that works now or not (was going to save it for when I felt I needed it online accessible). Bujying the software will get you out of demo mode, I do not know if you can extract the data from demo mode, so if you don’t want to shell out the money, you will need to checkout the options when the software is running, possibly that you only can print the data (I know the full version has means of exporting some text data). That is the best I can tell you, I do not know of any other software which even closely does something the like. Good luck!

By: Andy Maybury

Andy Maybury — Thu, 15 Feb 2007 06:09:09 +0000

Thanks for this blog. I have run into the same problem and can’t get any information. The front part of their website is still running but anything “further back” is inaccessible; all of the help, manuals, and even the registration pages.

I downloaded the demo version and have loaded large amounts of data from my son’s blood-glucose meter as well as adding in personal details. It tells me that I have twenty-something days left. What happens when the time trial expires? Does it lock you out? Can you extract the data afterwards or do you need to print reports before it expires?

Have you found any similar software that works on the Mac? I’m particularly looking for something that imports data from the OneTouch BM meters.

Thank you for a helpful blog