Finally located… and ordered.

One of the most amazing things occurred on our Odyssey to get the new stove installed.

On the found installation manual it states clearly to “call the Service Center to get the thinner side panels if you have a 29″ rough opening”

This statement can be found on the specific model we bought but also on about 30 other Frigidaire models (our Kenmore model was made by Frigidaire/Electrolux).

Bear and I spent about 7 hours or even more (combined) trying to get these side panels. From Pontius to Pilatus and back again. There was no part number available, parts said they can’t do anything without parts numbers (this was the response at both companies), the service center insisted that the only thing they do is fix appliances and they have to come out to our place to see what is wrong and then fix it (was she deaf? I SAID that nothing is broken). I could read the statement to whomever I wanted, nobody had a clue and nothing could be tracked down.

The cumulation of the various phone calls is so frustrating that I don’t even want to talk any further about it. While Bear was ready to rig something, I was ready to sue Sears AND Frigidaire for false advertisement.

But one more time Bear (without hope actually) called Sears to get the phone number for the installation department (it was a shot into the wide open, but if nobody else new, maybe them?!). There was another sales guy there than over the past few days and I don’t know what they talked, but only a few minutes later we had the exact part number and name for what we had been going through torture without result.

When Bear asked him where he pulled the data from the guys said, “from my sales handbook”.

WOW.

Not SERVICE CENTER – but the SALES PERSON’s HANDBOOK.

It is ordered now.

And I am one step closer to be being able to bake some Madeleines in my spanking new and shining specialty pans and oven.

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3 Comments

  1. Posted Saturday, March 8, 2008 at 19:13:00 (+0000) | Permalink

    John, I found the number and corresponding information.

    Make: WCI
    Part Number: 903075-9010
    Name: THIN SIDE TRIM KIT

    It was the sales guy at Sears who found it in the book but they were out of stock so we bought it online from Best Buy => click onto GO TO PARTNER SITE and once there enter the first part (903075) of the part number (without selecting a brand) into the search field to the right. FRIDGIDAIRE parts will show but they are the ones. The last 4 numbers determine the color (we had 9010 for black).

    There was still some sort of list to determine if it was indeed produced by Fridgidaire, it was part of the serial number or something in the stove which goes with a corresponding list and then one could tell. And with this we could look (if I remember correctly) under Fridgidaire and thus find the part.

    Somebody ought to be punished for giving a consumer such a hard time and run-around to find a part which has clearly been stated would be “easy” to order.

    Good luck!!!

  2. Posted Saturday, March 8, 2008 at 09:28:58 (+0000) | Permalink

    John,

    You won’t believe it, this first number turned out to be a slim side panel but still the wrong one. But we where THEN finally able to track down the correct number and order it.

    Myself, I don’t have the number handy but will ask my hubby (who ordered it) to track it down.

    Give me a day or two to find it and I will get back to you!

  3. John
    Posted Saturday, March 8, 2008 at 00:41:21 (+0000) | Permalink

    I’m having the same problem!! Can you give me the part number to help me out? Thanks, John

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