Thursday night Central Time the lights went out on our server which physically was hosted in Dallas for the past 4 years. Dead and out.
Just as dead as the service to track the problem – it all began with the plant having a power outage and this obviously fried our machine – and then to get a response and then the machine FINALLY shipped over night via FedEx.
Had to spend over $200 (the whole machine which originally was not planned) with a delay of several days with HUGE support delays and then answers like “oh, the machine doesn’t start up anymore” and then 6 hours later… “we can’t get the drives out” and then again 6 hours later, “it’s too late to ship today” and then 3 days later “it did not go out because our department did not have the right shipping materials and we can send it out only tomorrow” … and then FINALLY it was in FedEx’es hands and soon after we saw it. Oh, this is a HUGE data center, a whole building and “professional”. Don’t you hate these ticket submissions and after asking for help the only thing you can do is bite your cuticles.
The server is now in town. No longer any drives to Dallas. And no such situation of SIX days downtime due to bad service, as we can just drive downtown, pick it up and switch data center if need be.
But all said, the main and only important thing is : ALL our sites and domains – personal, friends, families and clients – are again up and running… and I can again get my mail.